Cornerstone Dental: Our Core Values
At Cornerstone Dental, we respect your rights as a patient.
As a person using our service you have the right…
- to access high quality, safe, appropriate dental care
- to be treated with respect and dignity
- to have your personal privacy protected and information provided by you kept confidential
- to receive adequate information about your/your family’s dental care
- to choose an interpreter/spokesperson to represent your interests when consulting a dentist
- to make your own decisions regarding treatment/therapy
… and responsibility
- to understand the purpose of any treatment/therapy before you agree to them
- to advise the dentist if you do not understand any aspect of your/your family’s care
- to provide accurate information about you/your family’s health issues
- to follow through the plan of care
- to let the dentist know if your dental treatment plan needs to be changed
- to keep appointments with the dentist or let the worker know if you can’t attend
- to respect the rights and property of other patients, staff and the dental practice.
Please arrive at the practice fifteen minutes prior to your appointment to fill in the relevant forms and medical details.
Our practice policy is that full payment is required at the time of your appointment. We are able to accept cash, personal cheques, eftpos and most major credit cards. We also have the HICAPS facility that enables us to claim your health fund rebate at your appointment so that all you have to do is pay the gap. Please bring your health fund card with you to the appointment if you would like to claim your health insurance rebate on the spot. If you should require further treatment, our practice provides treatment plans that will advise you of the estimated fees of the next appointments.
If for any reason you are unable to attend your appointment 48 hours notice is required. If 48 hours notice is not given we may require a $50 deposit to secure your next appointment.
Our Core Values
Respect: for each individual, families and for the diverse cultures within our community.
Empowerment: as a cornerstone of how we work; we acknowledge the potential of each patient to control and maintain good oral health, and promote patient participation and contribution.
Collaboration: with each other and with members of the community and colleagues from other organisations. We recognise that together we can achieve better outcomes.
Quality: in all aspects of our work. Our practice is evidence based and we continually strive to achieve excellence in all of our programs and services.
Transparency: in how we operate, particularly in how we make decisions and communicate.
Strict adherence to recommended infection control protocols forms the cornerstone of modern, safe dental practice. There are documents which are considered mandatory to achieve this aim. In some States or Territories, possession of these documents at the practice premises or availability via the internet is a requirement of the relevant Dental Board. It is the responsibility of individual practitioners to acquaint themselves with their State Dental Board’s mandatory Regulations and Rules with regard to infection control in dentistry.